What to expect from a handmade piece, how to care for wood, and what happens after you place an order.

The dimensions, wood species and overall design will match the product description. Certain product descriptions will indicate that the customer will receive the featured product from the photo.

An important consideration about the product photography on this website is the usage of AI to generate backgrounds of the products. Gunridge House values the natural markings and variations in all the inventory. That is a result of working with wood. The company does not alter the appearance of its inventory on the website whenever AI backgrounds are used to showcase environments for the product's display.

A wonderful feature of handmade wood pieces is the grain, colour and natural markings vary from one board to another. Every piece has its own character.

Products intended for food preparation or serving are finished with food-safe materials, as noted on the product page. Always check the individual listing before using a piece with food, since some objects are designed for display or general household use.

Wash it by hand with warm water, mild dish soap and a soft sponge. Rinse it promptly, wipe away excess water and let it dry upright so air can circulate around both sides. Never place solid wood in the dishwasher or leave it soaking in a sink.

Condition it whenever the surface begins to look pale, dry or rough. Depending on use and the humidity in your home, that may be every few months. Apply a thin layer of Gunridge House Wood Butter to clean, dry wood, allow it to absorb, then buff away the excess with a lint-free cloth.

Avoid prolonged water exposure, dishwashers, direct heat and sudden temperature changes. Clean both sides, dry the piece upright and condition every surface, including the edges. Do not store a damp board flat against a counter.

Yes. A cutting board is designed to be used, and light knife marks will develop naturally over time. Regular conditioning helps keep the fibres nourished. A well-used board can also be lightly refinished when needed; contact us if you would like guidance for your specific piece.

Yes, unless the product description says otherwise. Gunridge House reversible boards are intentionally made without permanent feet so both faces can be used. There are no juice grooves, as crevices to collect liquid inevitably can shorten the life and quality of the wood.

Importantly, always let the board dry fully after washing, before placing it flat on a surface again.

Gunridge House Wood Butter is made in-house from food-grade white mineral oil, beeswax and lemon extract. Use it to condition suitable wooden boards, utensils and household objects. It can also help protect uncoated metal tools and kitchenware from moisture and rust. Always test a small area first.

Gunridge House products are handcrafted in Montréal, Québec. Wood types primarily used are black walnut, cherry, white oak, maple, mahogany, birch and ambrosia maple, depending on the piece and available material. I hand select all my wood from local suppliers. I am able to re-purpose off-cuts in theme with wood circular economy, and even my own off-cuts make perfect material for spoons and smaller hand carvings.

I can adjust dimensions on selected designs and always love to consider bespoke requests. Send the details through the contact form or email support@gunridgehouse.com let you know what is possible, the timing and the price before any work begins.

In-stock physical products are prepared to ship within 1 - 3 business days. Made-to-order and out of stock items can process between 1-3 weeks. You will receive tracking information by email once your parcel leaves the workshop. Delivery time depends on the destination and carrier, and Canadian orders can typically arrive within 5 to 7 business days after dispatch.

Standard shipping is determined in the checkout based on recipient's address. Any available expedited option and its cost will be shown at checkout before payment. Orders above $99 include free standard shipping.

Yes! Physical products are packed in Gunridge House branded materials, and I love to include a handwritten note at no additional charge. There is a gift option next to every product.

Gift cards are virtual. They are emailed after payment and do not require shipping.

It matters that every customer to is pleased with their purchases. If something is not right, don't hesitate to contact Gunridge House through the form on this site or at support@gunridgehouse.com so we can discuss exchange, replacement and refund options based on the case. 

Extra care is placed in the packaging of every shipment to account for movement during transport. However in the unlikely event that an order arrives damaged, contact Gunridge House as soon as possible and include your order number, a photo of the packaging and clear photos of the damage. Please keep your original packaging while the issue is under review.

Gunridge is a remote coastal place in Newfoundland with deep personal meaning to the company. The landscape, quiet and resourceful way of life behind the name continue to shape how Gunridge House approaches materials, function and longevity.